Store Service Policy

1. Products & Services

Hobby Verse specialises in:

  • Custom 1/6 scale action figure modifications
  • Repaints, tailoring, sculpting, and figure upgrades
  • Custom heads, accessories, and other modifications
  • Commission-based custom work

Our products and services are handcrafted, and slight variations may occur between pieces. These variations are part of the handmade and artistic process and are not considered defects where the item otherwise meets its description.

2. Custom & Commission Orders

  • Custom and commission work is generally made to order.
  • Work will begin once the required payment has been received and any necessary information, reference images, or customer-supplied items have been provided.
  • Once custom work has started, cancellation may not be possible, particularly where materials, labour, or customer-specific work have already been committed.
  • Estimated completion times are provided as guidelines only and may vary depending on workload, order volume, complexity, and circumstances beyond our control.
  • Reference images are used to guide the customisation process. While we aim for a high level of accuracy, exact replication cannot be guaranteed.
  • If a customer sends their own figure to Hobby Verse for modification, the customer is responsible for ensuring the figure is suitably packaged for safe delivery to us.

3. Pricing & Payments

  • Prices displayed on the website are in USD ($) unless otherwise stated.
  • Full payment is required before work begins unless an alternative payment arrangement has been agreed in advance.
  • Payments are processed through third-party payment providers.
  • Hobby Verse does not store customers’ full payment card details.
  • Prices may change for future orders, but confirmed orders will not be affected by later price changes.

4. Shipping & Delivery

  • Hobby Verse ships within the UK and internationally.
  • Shipping costs are either included in the listed price or calculated separately at checkout, as indicated on the relevant product page.
  • Delivery times are estimates and may vary depending on the destination, courier, customs, and other circumstances outside our control.
  • Once an order has been dispatched, tracking information will be provided where available.
  • Hobby Verse is not responsible for delays caused by postal services, courier companies, customs, weather, strikes, or other circumstances outside our reasonable control.

5. Customs, Import Duties & Taxes

For international orders:

  • The customer is responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country, unless explicitly stated otherwise at checkout.
  • Customers are also responsible for providing accurate delivery and customs information.
  • Hobby Verse is not responsible for delays, additional charges, or returned parcels resulting from customs procedures or unpaid import charges.

6. Returns, Cancellations & Refunds

Because many Hobby Verse products are made to order or customised, cancellation and return rights can differ depending on the type of order.

  • For customised or personalised goods, the normal 14-day cancellation period for distance sales may not apply where the relevant legal exemption applies.
  • Custom work and commissioned services may also become non-cancellable once work has started, particularly where the service has been performed or customer-specific materials and labour have been committed.
  • Nothing in this policy affects your statutory rights under UK consumer law, including your rights where an item is faulty, not as described, or otherwise fails to meet applicable legal requirements.
  • For ready-made, non-custom items where a statutory cancellation right applies, customers may generally cancel within 14 days of receiving the goods, followed by returning the item within the applicable period.
  • Returned items must be unused and in their original condition where applicable.
  • Unless the item is faulty, damaged, incorrect, or otherwise does not conform to the contract, the customer may be responsible for return postage costs.

If you are unsure whether your order qualifies for cancellation, please contact Hobby Verse before returning the item.

7. Damaged, Faulty or Incorrect Orders

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, faulty, or incorrect:

  • Contact Hobby Verse as soon as reasonably possible
  • Provide clear photographs of the item and its packaging
  • Include your order number and a description of the issue
  • Do not attempt repairs or modifications before contacting us

We will assess the issue and, where appropriate, arrange a repair, replacement, refund, or another suitable solution in accordance with your statutory rights and the circumstances of the order.

The 48-hour reporting period is requested to help us investigate shipping damage quickly, but it does not remove or limit any statutory consumer rights that cannot legally be excluded.

8. Customer-Supplied Figures

Where a customer sends their own figure to Hobby Verse for modification:

  • The customer is responsible for safely packaging the figure before sending it to us.
  • Hobby Verse will take reasonable care of customer-supplied items while they are in our possession.
  • Existing wear, damage, loose parts, defects, or previous modifications should be disclosed before the figure is sent.
  • Some modifications may permanently alter the original figure and may make certain original features or accessories non-reversible.
  • Customers should remove any personal or valuable items that are not intended to be modified before sending their figure.

9. Intellectual Property

  • Hobby Verse is an independent customisation and modification service and is not affiliated with, sponsored by, or endorsed by Hot Toys, InArt, Marvel, DC, or any other manufacturer, studio, publisher, or intellectual property owner unless explicitly stated.
  • Brand names, trademarks, characters, likenesses, and other intellectual property remain the property of their respective owners.
  • Hobby Verse’s work consists of customisation, modification, painting, sculpting, and/or other artistic alterations of products.
  • Customised figures and accessories are intended for personal collection and display purposes and are not presented as official products of the respective rights holders.

10. Care & Handling

Custom figures and accessories may contain delicate handmade or modified components and should be handled with care.

We recommend:

  • Avoiding excessive force when posing or handling the figure
  • Avoiding unnecessary stress on joints and customised parts
  • Keeping the figure away from direct sunlight, excessive heat, and moisture
  • Following any specific care instructions provided with your order

Hobby Verse is not responsible for damage caused by misuse, accidents, excessive force, improper storage, or modifications or repairs carried out by the customer or another third party after delivery.

11. Order Refusal

Hobby Verse reserves the right to refuse or cancel an order where reasonably necessary, including where:

  • The requested work cannot reasonably be completed
  • The request presents a safety or technical concern
  • The requested work raises legal or intellectual-property concerns
  • Required information or customer-supplied materials are not provided
  • Payment has not been completed
  • There are other reasonable circumstances that prevent us from fulfilling the order

Where an order is cancelled by Hobby Verse before work has commenced, any payment due to be returned will be refunded using the original payment method, subject to applicable law.

12. Changes to This Policy

Hobby Verse may update this Store Policy from time to time.

Any changes will be published on this page and will apply to orders placed after the updated policy is published. The last updated date will be shown below.

Last updated: September 2026

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